Returns

We hope that you never need to return an item to us, however, should you wish to return any items for any reason, please contact our Customer Services team directly for agreement to receive the items back.

Return Conditions

Any product return must be authorised by Dalroad Norslo. Products must be standard stock items, special order items may not be returned unless it is a warranty claim. Where applicable all products must be returned with factory default set-up. Where applicable all custom installed software must be removed prior to return.

If agreed, non-warranty returns must be returned in its original packaging, which must be clear from any additional packing tape or markings of any kind. Cables either connected to product or loose must not be cut or altered in any way. All instruction or user manuals supplied with the product must be returned with the product. The lot numbers on the product and the outer packaging must match.

Each return may be subject to a handling fee, which can be advised on request when speaking to Customer Services. This handling charge is dependent on the return meeting the above conditions and may vary when items are received and inspected.

Return Authorisation Number

If you wish to return an item you will need to contact our customer services to authorise your return on 01582 505 252 or email [email protected]. Lines are open 8:30 – 17:00 Monday to Thursday and 8:30 – 16:30 on Friday and our experienced Customer Service team will be happy to take you through the process.

The customer is responsible for all postage costs for products returned unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Dalroad Norslo will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

Upon receipt, all products will be inspected and you will be contacted by our customer service team outlining the options available to you.

Please Note: No returns will be accepted without a Dalroads Returns Authorisation Number.

If you have any further questions please contact our team by email at [email protected].

Please read our Terms and Conditions for further information.